FAQ – common questions

How I go remove the door controller? Na the whole unit or just the electronics?

1) How successful the repairs dey?

Controllers wey fit be repaired dey restored to 100% functionality.
We dey refurbish the electronics in a way wey technically restore the functionality and service life of a new device.

After refurbishment, we dey test the devices repeatedly and check all functions, so we fit be sure say the door go work without fault for a long time after repair.

One very important factor wey affect whether repair dey possible na whether person wey no get enough knowledge and experience don try to repair the equipment by themselves. For such cases, the chance of repair dey reduce significantly because dem fit unintentionally cause additional damage wey nothing fit be done about again.

How many of the controllers sent to BRAMY-SERWIS dey repaired? We estimate say 29 out of 30 devices fit be repaired. Unfortunately, one out of every 30 devices na equipment wey person don previously tamper with or devices from the cheapest door manufacturers (cheap Chinese electronics).

2) Una dey give warranty on repaired devices?

Yes, we dey give 12-month warranty on the repair. Na exactly the same period wey most manufacturers dey give for new devices. Why this dey possible? Because we don dey do these repairs for many years and we dey make every effort to fully refurbish the electronics and restore their factory service life.

We recommend say the door service company wey una dey work with carry out the installation and commissioning. But this no be compulsory condition for keeping the warranty. Maintenance staff for una facility fit remove and later reinstall the controller. Una fit count on our remote support while connecting and starting the door.

During repair, we dey check wetin cause the controller damage and give specific recommendations to prevent am from happening again. This dey ensure say the equipment go function correctly. If the recommendations no dey followed, e go show for the equipment, so e important to follow our advice to keep the warranty.

3) How much controller repair dey cost?

You fit find current controller repair prices for this website: https://doors.support/

You no fit identify the controller wey need repair? Send an enquiry to support@bramy-serwis.pl and attach a photo of the device. We go help identify the model and prepare a repair quote.

To make the quotation faster, briefly describe the fault and give any error codes wey show on the display, if dem dey appear.

We dey try to answer enquiries within 24 hours. If you no receive a reply, e likely say your enquiry no reach us. Contact us by phone on +48 733 752 915 [PL/EN].

The fastest way to get a quote na to check am yourself on doors.support.

Service companies fit create an industry service profile. After approval, you go receive discounts on our services and refurbished equipment.

If repair of the equipment no dey possible, we dey charge only for returning the damaged controller.

4) I don accept the repair cost, wetin happen next?

After you accept, we require you to register on doors.support, accept the service terms and conditions, and create a service order through the system.
You go receive all the information about the next steps there.

As soon as we receive the controller, we go let you know. We go keep you updated on the progress of the diagnostics and repair through our own service system.
After the repair and testing dey complete, we go send you a proforma invoice for payment. Once the payment reflect in our account or we receive bank confirmation of payment, we go send the package by courier.

5) I go find out wetin cause the damage to the controller wey I send?

Yes, for most cases we dey determine the possible causes of damage to the controller electronics.

Most common causes of damage:

1. Normal use – most electronic components get a service life specified by the manufacturer. Components dey age, and their operating parameters dey deteriorate over time. So even doors wey operate only a few cycles per year fit develop faults after some years if their controllers dey permanently connected to power.
2. Power supply surge – sometimes a very strong power surge fit damage the controller, but often e be the “last nail in the coffin” because of wear from use, as described in the first point. The surge therefore dey speed up the natural process of controller failure, and its effects no necessarily go dey visible. A strong surge dey leave damage wey typical for this kind of fault. For this case, if the customer request am, we dey issue a diagnostic certificate wey fit help dem apply to their insurer for reimbursement of repair costs, if the property get insurance against power surges.
3. Wear / overuse of the door drive – Every drive get lifespan wey di manufacturer don specify. Depending on di working conditions, after di door drive don complete 400-500 thousand cycles, plenty metal particles from worn bearings go don gather inside am. At some point, dis buildup fit make di gearbox stop suddenly, and as a result damage di controller electronics. If dis happen, di main power circuit wey dey control how di drive works go spoil. For dis situation, to keep di warranty on di controller repair valid, e necessary to refurbish di drive.
4. Short circuit for di control circuits / wrong connection of external devices – Work wey person wey no get di right skills do inside di controller fit permanently damage di electronics and make am impossible to repair di controller. Short circuit for di control circuits or supplying voltage wey too high most times dey damage di microprocessor and microcontroller. Dem and their software no dey available for di market, so dem no fit replace dem. For dis kind situation, we dey offer to sell another controller wey we don already refurbish. We go program am for di particular door and help you remotely to put am into operation.
5. Harsh working conditions for di equipment – A few percent of controller failures na because di humidity or air temperature too high during operation. Di effects of moisture dey show as corrosion and degradation of PCB boards and SMD components. After our technicians check di condition of di controller and find dis kind problem, we go always inform you say you need to check whether di enclosure well sealed and take steps to prevent di fault from happening again. On di other hand, operating temperature wey too high dey greatly speed up di natural wear wey we describe for di first point.

6) How long di repair dey take? When I go get my controller back?

Di estimated repair time na usually a few working days from when we receive your package.

Di completion time fit vary depending on di number of devices wey our service centre dey receive at di time. But we dey work to continually improve our technical facilities and grow our team, so we fit handle di increasing number of orders efficiently.

You need faster repair? For an additional fee, we offer Express service, wey allows us to repair your controller outside di standard order of requests.

You fit find more information here:
https://doors.support/oferta/sterowniki/uslugi-wspolne/ekspres-realizacja-uslugi-naprawy-sterownika-poza-kolejnoscia-zgloszen-doplata

After we complete di repair and receive confirmation of di transfer or di payment reflect for our account, we go arrange for courier to collect di working device.

7) Una get controllers for sale?

Yes, visit our dedicated website doors.support, where you go find wide selection of refurbished controllers: https://doors.support/oferta/sterowniki

If you still get additional questions for us after reading di FAQ above
please contact us:
support@bramy-serwis.pl

Latest news:

04-2026 | Refurbishment of industrial door controllers and drives for Kazakhstan | Astana

From 9–10 April 2026, we take part for business mission to Astana under di GreenEvo – Green Technology Accelerator programme. During di events wey accompany di Poland–Kazakhstan Business Forum, we promote our services wey we dey develop through doors.support, focusing on refurbishment of high-speed door controllers and drives.

During di meetings, we show our approach based on diagnostics, refurbishment and technical support, wey helps to reduce costs, reduce downtime and extend di lifespan of industrial equipment.

Taking part for di mission give us opportunity to make valuable contacts and discuss cooperation. Na another step in building international recognition for our services and promoting Polish technologies for foreign markets.

02-2026 | BRAMY-SERWIS for di podcast “Business on Circularity – Conversations with Leaders of Change”

We take part for di podcast produced by di Polish Agency for Enterprise Development and “Rzeczpospolita”, wey focus on practical aspects of di Circular Economy for industry.

During di conversation, we share di story of how BRAMY-SERWIS develop and our specialisation in refurbishing industrial door controllers and drives. We also talk about our business model based on repair instead of replacement, and di doors.support platform, where customers fit order refurbishment and buy refurbished devices.

We also discuss di environmental impact of refurbishment, based on data from di Environmental Savings Declaration wey follows di LCA methodology. We point out say refurbishment fit reduce CO₂e emissions by even more than 90% and support companies with ESG and reducing operating costs.

We invite you to watch di conversation:

10-2025 | BRAMY-SERWIS at Pollutec 2025 trade fair for France | Lyon

From 6–9 October 2025, we take part for Pollutec 2025 trade fair for Lyon – one of di most important European events dedicated to environmental technologies and sustainable development. We represent BRAMY-SERWIS and di EkoMaster brand under di GreenEvo – Green Technology Accelerator programme.

For our stand, we showcase EkoMaster high-speed doors based on refurbished automation equipment, as well as materials wey show how we combine environmental care, efficiency and reliability. E give us opportunity to present Polish solutions and talk with partners from all over Europe.

During our presentation, we draw attention to di growing problem of electronic waste, emphasising di importance of refurbishment and reuse of components. Dis approach na di foundation of our solutions and di direction wey we dey develop di EkoMaster brand.

Taking part for Pollutec 2025 na another step in our international activities and promotion of Polish technology wey combines innovation with responsibility for di environment.

10-2025 | Polish technology for Japan | Expo 2025 for Osaka

We take part for business mission to Japan under di GreenEvo – Green Technology Accelerator programme, promoting di EkoMaster brand and our solutions based on refurbishment of industrial automation equipment. Na special time for us, full of inspiration, new contacts and opportunities to showcase Polish technology internationally.

During our stay, we attend di Investment Forum for Osaka and di Polish Day celebrations at Expo 2025. We present our solutions for refurbishing controllers and drives, as well as EkoMaster high-speed doors, showing their practical uses and environmentally friendly nature.

Taking part for di event no be only honour for us; e also confirm say our technologies align with di global trend towards green transformation. Na another step in developing our business and building international cooperation.

01-2025 | we promote controller and drive refurbishment services at di MAINTENANCE POLAND 2025 Industrial Maintenance Trade Fair. We invite you to watch a short report on our YouTube channel.

11-2023 | we become winner of di nationwide Best Circular Economy Solutions competition for our service “Refurbishment of industrial door controller electronics”.

More information dey on di website of di Polish Agency for Enterprise Development

03-2023 | after 16 years of operation, we officially move to our new company premises. Di investment receive co-funding from di Norwegian Funds under di “Environmentally friendly technologies” initiative.

A report on di progress of dis investment dey on di dedicated website: ng.bramy-serwis.pl

09-2021 | after 14 years of operation, we start construction of our new company premises. Di investment dey receive co-funding from di Norwegian Funds under di “Environmentally friendly technologies” initiative. Di competition jury recognise di environmental benefits of our services and give us support to develop environmentally friendly refurbishment of high-speed door electronics.

Information on di website of di Polish Agency for Enterprise Development

03-2021 | we obtain di CP certificate. We complete di project “Damaged high-speed door controllers returned to a closed loop”. As part of di work, we implement our own drive test bench solution for environmentally friendly testing of repaired door controllers under load.

Information on di website of Cleaner Production

03-2020 | we carry out research project titled “Analysis of di environmental footprint associated with introducing a new servicing process for damaged high-speed door controllers, based on di Environmental Key Performance Indicators method”