FAQ – frequently asked questions

How should the door controller be removed? The whole unit or just the electronics?

1) How successful are the repairs?

Electronic door controllers that can be repaired are restored to 100% functionality.
The electronics are refurbished to technically restore the functionality and service life of a new device.

Refurbished devices are tested repeatedly, and all functions are checked so that we can be confident the door will operate reliably for a long time after repair.

A very important factor affecting whether a repair is possible is whether someone without sufficient knowledge and experience has attempted the repair themselves. In such cases, the chance of repair is significantly reduced because additional damage may have been caused unintentionally that can no longer be remedied.

How many controllers sent to BRAMY-SERWIS are repaired? We estimate that 29 out of 30 devices can be repaired. Unfortunately, one in every 30 devices has either been previously tampered with or comes from the cheapest door manufacturers (cheap Chinese electronics).

2) Do you provide a warranty on repaired devices?

Yes, we provide a 12-month warranty on the repair. That is exactly the same length of warranty that most manufacturers provide for new equipment. How is this possible? Because we have been carrying out these repairs for many years and make every effort to comprehensively refurbish the electronics, restoring them to their original factory service life.

We recommend having installation and commissioning carried out by the door service company you work with. However, this is not a condition for maintaining the warranty. The controller may be removed and subsequently installed by maintenance staff at your facility. You can count on our remote support when connecting and commissioning the door.

During the repair, we determine the cause of the controller damage and provide specific recommendations to prevent it from being damaged again. This guarantees the correct operation of the device. If the recommendations are not followed, this is visible in the device, so it is important to follow our advice to maintain the warranty.

3) How much does it cost to repair a controller?

You can find current controller repair prices on the website: https://doors.support/

Unable to identify the controller that needs repair? Send an enquiry to support@bramy-serwis.pl and attach a photo of the device. We will help identify the model and prepare a repair quotation.

To speed up the quotation, briefly describe the fault and provide any error codes shown on the display.

We aim to respond to enquiries within 24 hours. If you do not receive a reply, your enquiry probably did not reach us. Please contact us by telephone on +48 733 752 915 [PL/EN].

The quickest way to obtain a quotation is to check it yourself at doors.support.

Service companies can create an industry service company profile. Once it has been approved, you will receive discounts on our services and refurbished equipment.

If the device cannot be repaired, we charge only for the return shipment of the damaged controller.

4) I have accepted the repair cost. What happens next?

After acceptance, we require you to register at doors.support (accepting the terms and conditions of the services provided) and generate a service order through the system.
There you will receive all the information about the next steps.

We will notify you as soon as we receive the controller. We will keep you informed of progress with diagnosis and repair through our own service system.
Once the repair and testing are complete, we will send you a pro forma invoice for payment. Once the payment has been credited or we have received bank confirmation of payment, we will dispatch the parcel by courier.

5) Will I find out what caused the damage to the controller I send?

Yes, in most cases we determine the possible causes of damage to the controller electronics.

The most common causes of damage:

1. Normal use – most electronic components have a service life specified by the manufacturer. Components age and their operating characteristics deteriorate over time. Therefore, even in the case of doors that perform only a few cycles a year but have a permanent power supply connected to the controller, damage may occur after several years.
2. Power supply surge – a very strong surge can damage a controller, although it is often the “last nail in the coffin” due to wear from use, as described in the first point. A surge therefore accelerates the controller’s natural deterioration, and its effects may not be visible. A strong surge leaves damage typical of this type of failure. In this case, at the customer’s request, we issue a diagnostic certificate that can be used to apply to the insurer for reimbursement of the repair costs (if your premises are insured against surges).
3. Wear of the door drive – every door drive has a service life specified by the manufacturer. Depending on the operating conditions, after 400–500 thousand cycles, so many metal filings from worn bearings have accumulated inside the door drive that they eventually cause the gearbox to stop suddenly, damaging the controller electronics as a result. In such cases, the main power circuit responsible for controlling the drive is damaged. To maintain the warranty on the controller repair in this situation, it is necessary to carry out door drive refurbishment.
4. Short circuit in the control circuits / incorrect connection of external devices – unskilled work inside the controller can cause permanent damage to the electronics and make the controller impossible to repair. A short circuit in the control circuits or the application of excessive voltage most often damages the microprocessor and microcontroller. These components, together with their software, are not available on the market and therefore cannot be replaced. In such cases, we offer another, already refurbished controller for sale, which we programme for the specific door, and provide remote assistance with commissioning.
5. Harsh operating conditions – a few per cent of controller failures are caused by excessive humidity or air temperature during operation. The effects of moisture are visible as corrosion and degradation of PCBs and SMD components. If our technicians identify such a problem when checking the controller, we will always inform you that the enclosure seal needs to be checked and action taken to prevent the failure from recurring. Excessively high operating temperatures, in turn, significantly accelerate the natural wear described in the first point.

6) How long does the repair take? When will I get my controller back?

The estimated repair time is usually a few working days from the moment we receive the parcel.

The turnaround time may vary depending on the number of devices currently arriving at our service centre. However, we continually strive to develop our technical facilities and team so that we can efficiently handle a growing number of orders.

Need a faster repair? For an additional fee, we offer an Express service that allows your controller to be repaired outside the standard order of requests.

You can find more information here:
https://doors.support/oferta/sterowniki/uslugi-wspolne/ekspres-realizacja-uslugi-naprawy-sterownika-poza-kolejnoscia-zgloszen-doplata

Once the repair is complete and we have received confirmation of the bank transfer or the payment has been credited, we arrange for a courier to collect the working device.

7) Do you have controllers for sale?

Yes. Visit our dedicated website, doors.support, where you will find a wide selection of refurbished controllers: https://doors.support/oferta/sterowniki

If you have any further questions after reading the FAQ above
please contact us:
support@bramy-serwis.pl

News:

04-2026 | Refurbishment of industrial door controllers and drives in Kazakhstan | Astana

On 9–10 April 2026, we took part in a trade mission to Astana as part of the GreenEvo – Green Technology Accelerator programme. At events accompanying the Poland–Kazakhstan Business Forum, we promoted the services we are developing through doors.support, focused on refurbishing high-speed door controllers and drives.

During the meetings, we presented our approach based on diagnostics, refurbishment and technical support, which helps reduce costs, minimise downtime and extend the service life of industrial equipment.

The mission gave us an opportunity to make valuable contacts and discuss cooperation. It was another step towards building international recognition for our services and promoting Polish technologies in foreign markets.

02-2026 | BRAMY-SERWIS on the podcast “Business on Circularity – Conversations with Leaders of Change”

We took part in a podcast produced by the Polish Agency for Enterprise Development and Rzeczpospolita, devoted to the practical aspects of the circular economy in industry.

During the conversation, we shared the story of BRAMY-SERWIS’s development and our specialisation in refurbishing industrial door controllers and drives. We also discussed our business model based on repair rather than replacement, and the doors.support platform, which allows customers to order refurbishment services and purchase refurbished devices.

We also discussed the environmental impact of refurbishment, drawing on data from the Environmental Savings Declaration based on LCA methodology. We noted that refurbishment can reduce CO₂e emissions by as much as over 90% and help companies with ESG and reducing operating costs.

Watch the conversation:

10-2025 | BRAMY-SERWIS at Pollutec 2025 in France | Lyon

On 6–9 October 2025, we took part in Pollutec 2025 in Lyon, one of Europe’s most important events dedicated to environmental technologies and sustainable development. We represented BRAMY-SERWIS and the EkoMaster brand as part of the GreenEvo – Green Technology Accelerator programme.

At our stand, we presented EkoMaster high-speed doors based on refurbished automation systems, as well as materials showing how we combine environmental responsibility, efficiency and reliability. It was an opportunity to showcase Polish solutions and speak with partners from across Europe.

During our presentation, we drew attention to the growing problem of electronic waste, emphasising the importance of refurbishing and reusing components. This approach is the foundation of our solutions and the direction in which we are developing the EkoMaster brand.

Taking part in Pollutec 2025 was another step in our international activities and in promoting Polish technology that combines innovation with environmental responsibility.

10-2025 | Polish technology in Japan | Expo 2025 in Osaka

We took part in a trade mission to Japan as part of the GreenEvo – Green Technology Accelerator programme, promoting the EkoMaster brand and our solutions based on refurbishing industrial automation systems. It was an exceptional time, full of inspiration, new contacts and opportunities to present Polish technology on the international stage.

During our visit, we attended the Investment Forum in Osaka and the Polish Day celebrations at Expo 2025. We presented our controller and drive refurbishment solutions and EkoMaster high-speed doors, demonstrating their practical applications and environmentally friendly qualities.

Taking part in the event was not only an honour for us, but also confirmation that our technologies are part of the global trend towards a green transition. It was another step in developing our business and building international cooperation.

01-2025 | we promoted our controller and drive refurbishment services at the MAINTENANCE POLAND 2025 industrial maintenance trade fair. Watch a short report on our YouTube channel.

11-2023 | we were named a winner of the nationwide Best Circular Economy Solutions competition for our “Refurbishment of industrial door controller electronics” service.

More information on the website of the Polish Agency for Enterprise Development

03-2023 | after 16 years of operation, we are officially moving to our new company premises. The investment was co-financed by the Norway Grants under the “Environmentally Friendly Technologies” measure.

An account of the investment is available on the dedicated website: ng.bramy-serwis.pl

09-2021 | after 14 years of operation, we began building our new company premises. The investment is co-financed by the Norway Grants under the “Environmentally Friendly Technologies” measure. The competition jury recognised the environmental aspects of our services and granted us support to develop environmentally friendly refurbishment of high-speed door electronics.

Information on the website the Polish Agency for Enterprise Development

03-2021 | we obtained a CP certificate. We completed the project “Damaged high-speed door controllers returned to a closed loop”. As part of this work, we implemented our own drive test bench for environmentally friendly load testing of repaired door controllers.

Information on the website Cleaner Production

03-2020 | we carried out a research project entitled “Analysis of the environmental footprint associated with the introduction of a new process for servicing damaged high-speed door controllers, based on the Environmental Key Performance Indicators method”